Complaints Policy
Effective from
Working draft. The wording has not been reviewed and is not binding.
How to exercise your rights when a paid website crawl is defective.
Operator
- Company
- Typeface s. r. o.
- Registered office
- Nové nábrežie 15021/5, 058 01 Poprad, Slovakia
- Company ID
- 54372330
- Tax ID
- 2121649981
- VAT number
- SK2121649981
- support@fukamo.com
- Service
- Fukamo — https://fukamo.com
1. What counts as a defect
Defects include, in particular, failure to provide access to a paid crawl, unavailability during the access period, or a crawl that does not match the scope purchased.
A finding the buyer disagrees with is not a defect. Nor is a page count below the purchased limit if the domain does not have that many publicly accessible pages or restricts access through its own rules.
2. How to submit a complaint
Submit your complaint by email to support@fukamo.com. Include the domain covered by the crawl, the payment date, and a description of the defect.
3. Time limits
The seller will acknowledge receipt of the complaint promptly and resolve it within the statutory time limit.
4. If your complaint is not upheld
The buyer may contact the Slovak Trade Inspection (SOI), Inspectorate for the Prešov Region or an alternative dispute resolution body. See the Terms of Sale for details.