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Send an audit question

Open the finding before contacting support. Check whether it is a confirmed error, review or unavailable input. If the page changed, repeat the scan first.

• Record the public URL and approximate scan time.
• Include the rule name or affected screen.
• Describe expected and actual behavior.
• Add browser, device and reproduction steps.
• Remove credentials and unrelated personal information.

An example support message

“The heading appears after JavaScript loads, but the scan reports no H1. Is the finding based on server HTML?” identifies the relevant scope question.

Before you share a report

Send your question to support@fukamo.com. Include the public URL, scan time and rule identifier so we can reproduce the result. The help center and methodology explain common audit states.

A login or private access token is not needed for a routine question about a public scan. Agree on an appropriate process before sharing confidential access.

Read the scoring methodology, inspect the check catalogue or use the help center to interpret a result.